On the 27th of April, Alcatel-Lucent Enterprise announced a strategic partnership with Avaya that extends the availability of Avaya’s OneCloud CCaaS (Contact Center as a Service) composable solutions to ALE’s global base of customers while also making ALE’s digital networking solutions available on a global basis to Avaya customers. Through this partnership, ALE will offer Avaya OneCloud™ CCaaS, which provides advanced AI, Identity and Security, Workforce Engagement Management (WEM) and customer service capabilities to ALE customers. Avaya will offer ALE Digital Age Networking solutions to its customers, covering the full spectrum of enterprise wired and wireless connectivity technologies with advanced cloud platform services, leveraging the latest in IoT analytics, digital workflow, secure mobility, and AI for network automation. “We are very excited to partner with ALE to offer our OneCloud CCaaS to their global base of nearly one million customers and nearly 3,000 partners, while bolstering our portfolio with the addition of ALE networking technologies,” said Jim Chirico, President and CEO, Avaya. “The partnership we announced today is highly complementary and we believe it represents a significant opportunity for Avaya and ALE customers alike to accelerate their move to the cloud by deploying world-class cloud technologies from two global communications leaders.”
Alcatel-Lucent Announces new Strategic Partnership with Avaya
27.04.2022