On the 25th of January, Avaya announced its distinguished performance in ranks ahead of Cisco, Five9, 8x8, RingCentral, among others. it has been rated an ‘Exemplary Vendor’ and a Value Index Leader in the Ventana Research ‘Agent Management Value Index 2022 Vendor and Product Assessment.’ Avaya OneCloud™ CCaaS helps organizations deliver effortless experiences for their customers and employees at every touchpoint by making it easy to connect everything – voice, video, chat, messaging, and more – and by bringing together teams, resources, and insights to maximize contact center performance and experiences. The 2022 Value Index for Agent Management identifies the vendors that deliver the highest value based on an overall weighted evaluation and the rating of the vendor for product and customer experience. According to the report, in addition to being categorized as an Exemplary Vendor, Ventana Research ranked Avaya second in Customer Experience and as a Value Index Leader in Validation and Total Cost of Ownership (TCO) and Return on Investment (ROI).
Avaya Named ‘Exemplary Vendor’ by Ventana Research – Recognizing Avaya OneCloud CCaaS for Best Performance in Product and Customer Experience
25.01.2022