On the 29th of April 2021, Avaya announced additional improvements to the Avaya OneCloud CCaaS that deliver better outcomes for customers by connecting voice, digital and AI applications using a single visual design environment. The graphical low code/no code conversation composer empowers domain experts to quickly integrate a wide range of AI-enabled insights and processes with advanced OneCloud CCaaS voice and digital capabilities. Contact center staff are now empowered to create more memorable customer experiences. These new AI-based benefits enable Avaya to deliver on the promise and potential of OneCloud CCaaS voice-based automation, in particular.