On the 13th of July, Avaya announced strategic partnership with Cupola and rolled out the first AI-powered enterprise learning platform in the region. The platform delivers advanced enterprise learning and training capabilities customized and personalized to the needs of Cupola’s growing pool of customer service agents, enabling it to build a strong talent pipeline and keep pace with its customers’ ever-evolving demands.
Cupola is headquartered in the UAE and offers technology-enabled outsourced business support solutions to some of the region’s largest public and private sector organizations.
“Thanks to the progressive strategies to grow and diversify the region’s economies, coupled with nationalization drives, the business outsourcing industry is seeing a considerable increase in demand for customer experience services as well as national customer service agents. For us as a major source of employment opportunities, our goal is to not only exceed nationalization quotas, but also, train and upskill our team in the fastest way to ensure we are ahead of the demand curve,” said Sajjad Hamid, Chief Commercial Officer at Cupola.
In October 2021, Avaya and its partner, Toolwire, launched the Spaces Learning enterprise platform, with the promise of helping private and public organizations in their nationalization efforts. Built on Avaya Spaces, the modern workstream collaboration (WSC) platform, Spaces Learning is a fully integrated teaching and learning platform that transforms into a virtual classroom to provide training programs and assessments on demand.