On 22nd of July, Life-size announced the availability of CxEngage Video solutions for cloud contact centres. Striving to optimise contact centres productivity, Lifesize believes that enabling call centre agents to rapidly initiate video based conversation will improve customer experience as well as help to resolve certain issues faster and easier. Bobby Beckmann, chief technology officer at Lifesize, says “As people and industries around the world have come to rely on video as a primary method of communication amid the global pandemic, it’s time for the contact centre to evolve and deliver the rich experiences customers expect.”
Lifesize Launches CxEngage Video
22.07.2020